Returns
Returns
We want you to love what you ordered. If you're not completely satisfied, you may return most items within 30 days of the delivery date for a refund or exchange.
Eligibility
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition that you received it
- In its original packaging, with all tags attached
- Accompanied by proof of purchase (order number or receipt)
Please note that swimwear, underwear, and earrings cannot be returned for hygiene reasons, and sale/clearance items are final sale unless otherwise stated.
How to start a return
To initiate a return, please contact us at info@fenixmiami.com with your order number and the reason for the return. Our team will confirm your return and provide instructions on where to send your item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
If you'd like a different size or color, please indicate this when contacting us at info@fenixmiami.com — we'll do our best to accommodate exchanges based on availability.
Shipping costs
Return shipping costs are the responsibility of the customer, unless the item received was defective or incorrect. Original shipping fees are non-refundable.
Damaged or incorrect items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@fenixmiami.com with photos of the issue, and we will arrange a replacement or full refund at no extra cost.